Refund policy

Thank you for choosing DT SYSTEM LLC. This policy applies to all software products and services purchased through DT SOFT SYSTEM. By placing an order, you agree to this policy.

When a refund may be granted

Software malfunction: the software does not function as intended because of a technical issue, and we are unable to resolve it through support.
Accidental purchase: if you ordered by mistake, we offer a full refund when the request is received within 14 days of purchase.
Unactivated software: if the software has not been downloaded or activated, you may request a refund.

When a refund will not be granted

The software has been activated or used and there is no technical issue.
The request is based on a misunderstanding of the software's features, or the software does not meet needs unrelated to its functionality.
The product was sold as a special offer or promotion, unless required by law.
The request is made more than 30 days after the purchase date.

How to request a refund

Email info@dtsoftsystem.com with your order number, purchase date and the reason for the request.
We review your request within 3 business days and reply to you.
If approved, the refund is issued to the original payment method within 5 to 10 business days.

Education licenses

Education licenses are issued under the software publisher's education terms and are for educational, non-commercial use only. Refund eligibility for education licenses also depends on the publisher's terms.