Returns & Refunds policy

Thank you for choosing DT SYSTEM LLC products and services. To ensure customer satisfaction, we provide the following refund policy.

Scope

This refund policy applies to all software products and services purchased through our website DT SOFT SYSTEM. By making a purchase, you agree to this refund policy.

Refund Eligibility

We value customer experience and commit to providing refunds under the following conditions:

• Software malfunction: If the software does not function as intended due to technical issues, and we are unable to resolve the problem through support, you are eligible for a refund.

• Accidental purchase: If a purchase was made by mistake or due to other reasons, we offer a full refund within 14 days of receiving the refund request.

• Unactivated software: If the purchased software has not been downloaded or activated, a refund may be requested.

Refund Exclusions

Refunds will not be provided in the following cases:

• The software has already been activated or used and no technical issues are present.

• Refund requests based on misunderstanding of the software’s features or if the software does not meet specific needs not related to its functionality.

• Special offers or promotional products, unless otherwise required by law.

• Refund requests made 30 days after the purchase date.

Refund Process

If you meet the refund eligibility criteria, please follow these steps to request a refund:

1. Send your refund request to support@dtsoftsystem.com with your order number, purchase date, and reason for the refund.

2. Our customer service team will review your request within 3 business days and get back to you.

3. If the refund request is approved, the refund will be processed through the original payment method within 5-10 business days.

Disclaimer

We reserve the right to make the final decision regarding the interpretation of this refund policy and may, at our discretion, handle refunds on a case-by-case basis.

Contact Us

If you have any questions or concerns, please contact us using the following details:

• Email: support@dtsoftsystem.com

• Phone: +1 323 393 6788

Thank you for your understanding and support! We are committed to providing you with high-quality service.